Sarah, 20, was a full time mum struggling with mental health problems

She contacted us because her relationship had broken down and she was concerned her ex-partner would attempt to remove her from the rented property they shared. She also wanted to know how to move from a joint Universal Credit claim to a single one.

Jenny, one of our advisers, listened to her concerns and talked S through her options. She signposted Sarah to information on her rights during a separation, including how to apply for a council property and how to make changes to benefit claims. S was very grateful for Jenny's support and said: "You helped, thank you. Everything has now been resolved.”