Aims and principles

Our service provides free, independent, confidential and impartial advice for everyone in the community on their rights and responsibilities.

Citizens Advice is committed to

  • Providing a quality advice service which meets the changing advice needs of our community

  • Improving the policies and practices that affect peoples' lives, through campaigning and providing a voice for them to be heard

  • Promoting equality and diversity in our community, by challenging and preventing prejudice and discrimination and ensuring equal access to all

Citizens Advice Wigan Borough is committed to promoting equity, diversity and inclusion and campaigns on social injustice to esnure equal access and fair treatment for all sections of the community. 

We continually strive to make our services more accessible and provide a welcome and supportive environment for our clients, paid staff and volunteers, including trustees. 

We have developed our website to be more accessible for people with additional needs, and we offer alternative methods of advice to reach as many people as we can. 

We’ve been providing advice and support across the borough for 85 years and our help is available to everyone. We are committed to being a representative of the diverse communities that we serve, and developing an inclusive working environment where each member of our team feels valued, supported and understands how essential EDI practices are for our clients and workforce.