Receptionist

Role of a Receptionist

The receptionist’s duties include:

• Welcoming clients and visitors professionally and courteously.

• Directing them to the appropriate service or room.

• Inputting client details on IT systems.

• Ensuring clients know what is happening and how long they have to wait.

• Explaining the services available.

• Helping people with leaflets and self-help materials/resources, including accessing help on a computer.

• Monitoring client numbers and waiting times.

• Maintaining the reception area.

Personal skills/attributes that a receptionist needs:

• A commitment to the aims and principles of Citizens Advice.

• Friendly and approachable.

• Ability to deal with clients in a sensitive and professional manner.

• Basic IT skills.

• A willingness to work within a team.