Benefits form filler

Role of a Benefits form Filler

A benefits form filler’s roles includes:

• Completing an introduction to Citizens Advice and training for your role.

• Completing paper and online forms with clients, for example to apply for a benefit such as Personal Independence Payment (PIP) or Attendance Allowance (AA).

• Writing a summary of the clients’ problems and what action you’ve taken.

• Looking out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.

Personal skills/attributes that a benefits form filler needs:

• Be friendly and approachable.

• Be non-judgemental and respect views, values and cultures that are different to your own.

• Have good listening skills.

• Have excellent verbal and written communication skills.

• Have good maths and IT skills.

• Be able to understand information and explain it to others.

• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.

• Be willing to undertake training in your role.