Administrator

Role of an Administrator

An administrator’s roles includes:

• Completing an introduction to Citizens Advice and training for your role.

• Helping with the day to day running of the Citizens Advice service.

• Answering the telephone, replying to emails and post.

• Ordering stationery.

• Typing up letters and reading through documents checking for mistakes.

• Printing and scanning documents using a printer.

• Updating spreadsheets and databases.

Personal skills/attributes that an administrator needs:

• Be friendly and approachable.

• Be non-judgemental and respect views, values and cultures that are different to your own.

• Have good listening skills.

• Have excellent verbal and written communication skills.

• Have good maths and IT skills.

• Be able to understand information and explain it to others.

• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.

• Be willing to undertake training in your role.