Telephone advice (Adviceline)
Call our free Adviceline to speak to an adviser on 0808 2787 801.
Please be assured that our advisers will do their very best to answer your call as quickly as possible, however there can be unavoidable delays.
Our telephone contact centre staff can provide you with information and simple advice to help you resolve your problem. If further advice is required they can either arrange an appointment with one of our advisers or signpost you to a different organisation who can help you better.
At the end of your call, you will be prompted to complete a feedback questionnaire. Please do take a minute to complete this as it will help us to monitor and improve our services.
Citizens Advice provides free, confidential and independent advice to help people overcome their problems.
We are a voice for our clients and consumers on the issues that matter to them.
We value diversity, champion equality and challenge discrimination.
We’re here for everyone.
What should I expect from my call?
We’ll try to solve your query during your call - this could be providing you with information, arranging a further appointment or directing you to a specialist organisation.
We’ll help you identify the most urgent concern.
We try to ensure we handle queries quickly, efficiently and appropriately.
We may offer you an alternative appointment or advise you of our drop in services.
Please be aware that we can only offer general advice. We are not solicitors.
Your call may be recorded for training and quality purposes.
Opening hours
Our adviceline is available Monday - Friday, 9am - 5pm.
Calls to this number are free.
Please note, if we need to call you back this will be from a withheld number.
Margaret’s Story
Margaret, an 82 year old widow, contacted our freephone adviceline after receiving a letter from the bailiffs who were due to visit the following day. This was causing her a great deal of stress.
Our adviser established the letter was sent to Margaret in error and the bailiffs agreed to cancel the visit. She told us she was ‘very relieved’, saying ‘a weight had been lifted from her shoulders.’
