Citizens Advice Wigan Borough launches community access hub with Bramble House

The charity is partnering with a local community centre to improve access to quality advice for residents without digital access. The Citizens Advice Wigan Borough access hub at Bramble House in Worsley will open on 22nd July, allowing visitors to the community centre to access online self-help and virtually connect to the charity’s advisers. 

During the coronavirus pandemic, Citizens Advice Wigan Borough quickly adapted to help more people via phone, email and webchat while its face-to-face service was paused. Staff at the charity hope that the Bramble House community access hub will increase the reach of its advice service across the borough. 

Wigan Borough residents without access to smart devices or high-speed internet are encouraged to visit Bramble House to attend a video drop-in with specialist advisers.

Sandra Traynor, Operations Manager, said: “Our core aim is to provide a quality advice service to the people of Wigan Borough. With our new community video advice service, more residents will be able to access free, independent, impartial advice from our specialist team. 

Digital exclusion is a real issue for many of our residents, and the coronavirus pandemic has further highlighted the digital divide. We hope that this new service will particularly benefit those without access to smart devices or home internet.”

 For information and advice, contact Citizens Advice Wigan Borough on 08082 787 801 or visit www.cawb.org.uk.